Shipping Policy

Jeenas TFH ("we" and "us") is the operator of https://www.jeenas.in ("Website"). By placing an order through this Website, you agree to the terms mentioned below. This Shipping Policy is designed to provide clear information about order processing, shipping, delivery and exchange-related processes.

1. General

All orders are subject to product availability. We make every effort to maintain accurate stock information on our Website. However, in some cases, there may be a stock discrepancy.

If an ordered product is unavailable, we will contact you regarding the available options and provide an appropriate resolution.

2. Shipping Charges

Shipping charges are calculated during checkout based on the order details and delivery location.

For Cash on Delivery (COD) orders, an additional COD charge of ₹150 will be applicable.

The applicable shipping and COD charges will be displayed at checkout before the order is placed.

3. Order Processing

Orders are generally processed and dispatched within 2 business days after the payment is successfully received.

Our warehouse operates from Monday to Friday during standard business hours, except on national holidays. Orders placed during holidays or non-working days may take additional time to process.

4. Delivery Terms

4.1 Domestic Delivery

For domestic orders within India, the estimated delivery time is generally 2–7 business days after dispatch.

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays or other circumstances beyond our control.

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of receiving the order and successful payment confirmation.

Once the order has been dispatched, customers will receive tracking details through the registered contact information.

4.3 Change of Delivery Address

Customers can request a change in the delivery address before the order is dispatched.

Once the order has been dispatched, we may not be able to change the delivery address. Customers are advised to contact our customer service team as soon as possible for any address-related changes.

4.4 Items Out of Stock

If any product becomes unavailable after an order has been placed, we will contact the customer and provide the available options regarding the order.

4.5 Delivery Delays

Delivery timelines provided on the Website are estimated timelines and may vary depending on the courier service and delivery location.

If your order has not been delivered within the expected delivery period, please contact our customer service team so that we can check the shipment status with the courier partner.

5. Tracking Notifications

Once your order has been dispatched, tracking details will be shared with the customer.

Customers can use the tracking link to check the latest shipment status provided by the courier partner.

6. Parcels Damaged in Transit

If you receive a parcel that appears to be damaged, please inform our customer service team as soon as possible.

Where possible, customers are advised to take photographs or videos of the package and product before opening or immediately after receiving the parcel. This may be required for verification and courier-related claims.

7. Duties & Taxes

For orders within India, applicable taxes and charges will be displayed as applicable during checkout.

For any applicable additional charges related to the delivery location, the customer will be informed where required.

8. Order Cancellation

Cancellation requests can be accepted only before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may contact our customer service team regarding the applicable exchange policy.

9. Exchange Policy

Jeenas TFH offers exchange instead of refunds for eligible products, subject to the conditions mentioned in our Exchange Policy.

Customers are requested to review our Exchange Policy for complete information regarding eligibility, timelines, product condition and the exchange process.

We do not provide refunds for returned products unless specifically required under applicable law.

10. Courier Loss or Damage

If a parcel is lost or damaged during transit, we will coordinate with the courier partner to investigate the issue.

Depending on the outcome of the investigation and the applicable policy, an appropriate resolution such as replacement or exchange may be provided.

11. Customer Service

For any shipping, delivery or order-related enquiries, please contact us at:

Phone: 8808808871

Our customer service team will assist you with your query.